Bel Air Collection Resort & Spa Cancun (Adults Only) - Cancún

We loved our stay in Bel Air, good service, nice staff, great breakfast, perfect rooms!

Great breakfast and on beach. ticks all the boxes for a basic 4 star hotel in Cancun

Hotel is a long way down the strip from all the bars and goings on of Cancun. However a very regular and cheap bus takes you straight up and back.

Very nice design and atmosphere. Light and genuinely classy. Great pool and nice beach.

Hardly any electric outlets in my room -- made it difficult to work on the desk with my laptop. Got better once they provided an extension cord.

the architecture, the rooms are all organised around a patio, which makes it a human size and pleasant hotel. The patio is anice place to meet up and relax.the sunset with a glass of champagne and the kind service.

the food is a bit disappointing. We would have prefered, real mexican food or real chinese food... instead of the tentative fusion food proposed. the room menues where actually better then what the restaurant proposed.

Wonderful food, beautiful pool and beach, great service. Would definitely return to this resort!!!

The price was very good for all inclusive. Open airy atrium in center of hotel. Beds are very comfy.

The Bel Air is very run down! Elevators are tiny. Gym was a joke. Room service takes on average over an hour. Our bathroom shower leaked water all over the bathroom floor. Their only restaurant gets very stuffy inside when all doors & windows are shut. Food is just mediocre. In fact on day 3 I got severe food poisoning from the restaurant, had to go to the hospital. We checked out early the next day, which to give Bel Air credit handled very professionally and were very sympathetic.

The food is exquisite and its served with great care for the costumer. I had a great experience. The pool is great and it has a great view of the beach. The staff gives great service during your stay. I really recommend this hotel.

Beautiful hotel with excellent spacious ocean view rooms. Beautiful swimming pool facing the ocean. This place offers free champagne in the evenings and tea/coffee with cakes in the mornings and evenings. 10 - 15 mins bus ride to the malls, clubs and restaurants.

The hotel was nice, clean and quiet. The room spacious and the bed comfortable.

The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.

very good quality/price for the zone, nice personal, very good confort

My favorite thing about this resort was the infinity pool overlooking the ocean/beach. Also, I enjoyed sharing breakfast with my husband while sitting in what I call a pool restaurant (your chairs and table sit in the water) while dining and soaking up the rays-totally awesome! Lastly, the hotel goes the extra mile on providing comfy lounge chairs in the lobby, poolside, and on the beach. Great location- close to the airport.

We had a poor night sleep since our air conditionaing was not working. We had a maintenance man come at 3:00 am to work on and he could not fix. At 3:30 we asked to be moved to another room so packed up our bags and moved. Since we did not fall asleep until 4:00 am we were not able to go to Isles Majueres which is what we had planned for the day. When we asked for a late checkout (2 hours later then normal checkout), they said they would need to charge us. We felt this was unfair since we had already missed our days activity and a good nights sleep.

Restaurant and food was good, beach was clean and well maintained.

Payment by credit card was more expensive than payment by cash due to the hotel charged the card in mexican currency I payed 30 USD extra.

Bell Air Hotel has excellent staff which is very helpful and caring. Room furnishing and equipment is ok, and there are some suprising extras like dvd. If you have a room overlooking the ocean, the view is breath-taking. But what is best about Bel Air is breakfast - for 10 USD you get a huge selection of food, including cold meats, cheeses, fresh fruit & vegetables, yoghurts, pastries, toasts and a hot breakfast menu to choose from various local dishes

Great location at the beach, most of the staff are very friendly and helpful, the open lobby area, great pool area, nice and relaxing atmosphere, great staff at the pool bar

Internet is very poor in case there are many guests at the hotel and does not work properly in the mornings and evenings, the main restaurant is very loud and no quiet atmosphere at all, even in the italian and mexican part of the restaurant the noise is very upsetting when people are moving the plastic chairs, aircondition in the room is not working properly, a daily call asking for a technician is necessary,

Nice terrace overlooking the ocean. Good value for money. Good breakfast included in rate, though service in restaurant was nothing to write home about.